Privacy Policy
Privacy Policy
Effective Date: August 2022
Abacus Valuation Ltd ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal data when you use our services or visit our website. By engaging with us, you agree to the terms outlined in this policy.
1. Information We Collect
We may collect and process the following types of personal data:
1.1 Personal Information
- Name, address, email address, phone number, and other contact details.
1.2 Property Information
- Details about your property, including address, energy performance data, and survey results.
1.3 Payment Information
- Billing details and payment transaction data.
1.4 Website Usage Data
- Information about your interactions with our website, including IP address, browser type, and cookies.
2. How We Use Your Information
We use your personal data for the following purposes:
2.1 Service Delivery
- To provide energy assessments, property surveys, and related services.
2.2 Communication
- To respond to your inquiries, send service updates, and provide customer support.
2.3 Legal and Compliance
- To comply with legal obligations, such as record-keeping and regulatory requirements.
2.4 Marketing
- To send you promotional materials or updates about our services, where you have provided consent.
3. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contractual Necessity: To fulfil our contractual obligations to you.
- Legitimate Interests: For business purposes, such as improving our services.
- Consent: Where you have explicitly agreed to receive marketing communications.
- Legal Obligations: To comply with applicable laws and regulations.
4. Sharing Your Information
We do not sell or rent your personal data. However, we may share your information with:
4.1 Service Providers
- Third-party companies that assist us in delivering our services (e.g., IT support, payment processors).
4.2 Regulatory Authorities
- When required by law or to comply with legal obligations.
4.3 Business Transfers
- In the event of a merger, acquisition, or sale of our business, your data may be transferred to the new entity.
5. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.
6. Your Rights
Under applicable data protection laws, you have the following rights:
6.1 Access
- Request a copy of the personal data we hold about you.
6.2 Correction
- Request corrections to inaccurate or incomplete data.
6.3 Erasure
- Request the deletion of your personal data, subject to legal obligations.
6.4 Objection
- Object to the processing of your data for specific purposes, such as marketing.
6.5 Data Portability
- Request the transfer of your data to another service provider.
To exercise your rights, please contact us using the details provided below.
7. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience. Cookies are small files stored on your device that help us analyse website traffic and improve functionality.
7.1 Types of Cookies We Use
- Essential Cookies: Necessary for website functionality.
- Analytics Cookies: To track website usage and improve performance.
7.2 Managing Cookies
You can manage or disable cookies through your browser settings. However, this may affect the functionality of our website.
8. Data Security
We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, loss, or misuse.
9. International Data Transfers
If your data is transferred outside the UK or EEA, we ensure it is protected by appropriate safeguards, such as standard contractual clauses or equivalent measures.
10. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and encourage you to review their privacy policies.
11. Updates to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
12. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your data, please contact us at:
Abacus Valuation Ltd
Email: jon.gibbons@abacus-valuations.co.uk
Phone: +447706413904
This Privacy Policy is designed to comply with GDPR